Laura Bryant Candle | Santel

At The Highland Gardener, every floral delivery is an opportunity to make a moment extraordinary. We take great care in preparing and delivering each arrangement so it arrives beautifully and is received with the thoughtfulness intended.

Delivery Area & Fees

We offer floral delivery throughout Tallahassee and select surrounding areas. Delivery fees are based on the delivery destination and are displayed at checkout or confirmed when your order is placed.

Some locations outside our standard delivery area may require additional fees or advance arrangements. Please contact us before placing your order if you have questions about delivery to a specific address.

Delivery Dates & Timing

We make every effort to deliver orders on the requested date. While we accommodate delivery requests as closely as possible, specific delivery times cannot be guaranteed unless expressly confirmed by The Highland Gardener in advance.

Deliveries may occur throughout our scheduled delivery hours. During holidays, peak floral seasons, and periods of unusually high demand, delivery windows may be broader than usual.

For weddings, funerals, corporate events, and other time-sensitive occasions, please provide the event date, location, and required arrival time when placing your order so we can confirm availability and timing.

Same-Day Orders

Same-day delivery may be available depending on order volume, flower availability, staffing, and delivery schedules. Same-day orders are subject to confirmation by The Highland Gardener.

Because our designs are created with fresh, seasonal flowers, same-day selections may be limited to blooms and materials available at the time of ordering. For the best selection and the closest match to your desired colors and design, we recommend placing orders at least 24–48 hours in advance. Custom arrangements and special flower requests may require additional notice.

If we cannot reasonably fulfill a same-day order as requested, we will make reasonable efforts to contact you to discuss available options before proceeding.

Recipient Availability & Delivery Instructions

A recipient does not need to be present for delivery. Please provide a complete and accurate delivery address, recipient name, and telephone number. Apartment numbers, business names, suite numbers, access codes, and other relevant instructions should be included at checkout.

When appropriate, our delivery team may leave flowers in a safe, suitable location at the delivery address. This decision is based on the conditions at the time of delivery, including weather, accessibility, and the security of the location.

For locations where leaving flowers unattended is not appropriate or practical, we will make reasonable efforts to contact the recipient or purchaser to coordinate delivery.

The Highland Gardener does not charge redelivery fees. If an initial delivery cannot be completed, we will work with the customer to coordinate an appropriate alternative delivery arrangement.

For flowers being delivered to businesses, hospitals, funeral homes, schools, or other facilities, please provide any necessary department, room, or service information and confirm any applicable delivery restrictions.

Delivery Confirmation

We make reasonable efforts to ensure each order reaches its intended recipient. Delivery confirmation may be provided when available. Once flowers have been delivered to the designated address and left in an appropriate location or accepted by the recipient or another authorized person, the delivery is considered complete.

Weather & Circumstances Beyond Our Control

Flowers are perishable and sensitive to extreme temperatures. Severe weather, road conditions, facility restrictions, unexpected disruptions, or other circumstances beyond our reasonable control may affect delivery timing.

If a significant delay or delivery issue arises, we will make reasonable efforts to communicate with the customer and determine an appropriate solution.

Floral Availability & Substitutions

Flowers are seasonal, and availability can change quickly, particularly for same-day orders and during major holidays. While we make every effort to create arrangements consistent with the selected design, occasional substitutions may be necessary.

When substitutions are required, we strive to preserve the arrangement’s overall style, color palette, quality, and value. If a significant change to the requested design is necessary, we will make reasonable efforts to contact the purchaser before proceeding.

Delivery Issues & Customer Support

Your satisfaction matters to us. Any concerns regarding delivery, the condition of the flowers upon arrival, or the arrangement received must be reported within 24 hours of delivery. The 24-hour reporting requirement applies to delivery-related concerns and remedies are assessed individually.

Please contact us at hi@thehighlandgardenerflorals.com or (850) 825-1806 and include your order number, a description of the concern, and photographs of the arrangement and packaging when applicable.

Reporting concerns within this timeframe allows us to assess the situation while the flowers and delivery details are still current. We will review each concern individually and work with you toward an appropriate resolution.

Our Commitment

The Highland Gardener is a family-run floral design business built on thoughtful design, personal service, and lasting customer relationships. We appreciate the trust you place in us to be part of your meaningful moments, and we are committed to treating every order with care.

We accept returns within 3 days of delivery. Please contact us to arrange your return. Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.